Organizational management in practice Organiza- tional consists of management normative, in practice strategic, consists operational andofpeople-related normative, strategic, operational activities, 12 whichand means that people-related activities, 12 which means that quality activities quality activities may exist in all areas of the general management. Revenue is a monetary expression of income, and is everything that the organization acquired through its activity in selling products and provid- ing services. A onda poinje recitirati, gotovo bez zastajkivanja i zapinjanja u govoru: - "Ona, Kate Croy, iekivala je dolazak svoga oca, ali on ju je ve predugo zadrao, i s vremena na vrijeme ukazala bi se samoj sebi u zrcalu nad kaminom, lica posve problijedjela od srdbe koja ju je dovela na rub odluke da ode ne vidjevi se s njime. Pedro J. Cus- tomer focus is illustrated by the following diagram
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