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Topic types

A copilot can include two types of topics, system and custom. Every new copilot starts with a set of system and custom topics.

• System topics support essential behaviors, such as a custom request to speak to a person or end the conversation. Some system topics have trigger phrases, which you can customize to fit your copilot's needs.

  • You can't create system topics.
  • You can't delete system topics, but you can disable them.
  • You can make changes to system topics. However, until you're comfortable creating end-to-end copilot conversations, we don't recommend editing the system topics.

  For more information, see Use system topics.

• Custom topics cover common behaviors, such as greeting a customer, ending a conversation, or restarting conversation.

  • You can make changes to the starting custom topics or remove them from your copilot entirely.
  • All topics that you create are custom topics.

Create a topic

1. Open your copilot from the list on the Copilot page. For better visibility, close the Test copilot window for now.

2. From the Topics & Plugins page, select + Add > Topic > From blank.

   

3. On the Trigger node, select Edit under Phrases twice to see the Add phrases section.

   

4. Under Add phrases, enter text to add a trigger phrase for your topic.

   Your copilot needs 5 to 10 trigger phrases to train the AI to understand your customers' responses. To add more trigger phrases, you can either:

   • Select the "+" next to the text field.
   • Paste a set of trigger phrases, each one on a separate line.
   • Type a set of trigger phrases, pressing Shift+Enter after each one to place it on a separate line.
   • Select Enter to complete adding the phrase(s).

   You can include punctuation in a trigger phrase, but it's best to use short phrases rather than long sentences.

5. Select Details to open the Topic details pane.

   

6. Add your copilot topic details:

   • Add a Name to identify the topic, such as "Store hours". The Topics page lists all the topics defined in your copilot, by this name. A customer might see the topic name if the copilot can't determine which topic matches the customer's message.

   • The Description is never shown to users. Use it to describe the purpose of the topic for yourself and other copilot makers on your team.

7. Select Save at the top of the page to save your changes and add the topic to the topics list.

Design a topic conversation path

When you create a topic, a Trigger node is inserted for you on the Topics & Plugins page. You can add more nodes to control the conversation.

1. Select a topic from the Topics & Plugins page of your copilot.

2. Select the "+" to add another node, which might be shown before or after any node. The locations you can add a node give you flexibility to edit any part of a conversation.

   

3. Select a node type to insert the node.

   Here are the types of nodes you can insert in a topic:

   

Add a question node

The Question node can prompt a user for information and store their response in a variable for use later in the conversation.

The node allows you to choose the type of information to collect, such as a multiple-choice answer, a prebuilt entity, or a custom entity. Question behavior properties allow you to control the behavior of the node, such as what to do when the user enters an invalid response.

Just like Message nodes, Question nodes can include images, videos, cards, quick replies, and message variations. For more information, see Send a message.

Here's how to build a Question node:

1. Select the "+" on any node, then select Ask a question. The Question node form appears.

   

2. In the Enter a message box, type the question you want to ask.

3. Select the menu under Identify, then either create or select an option. Your chosen entity determines what the copilot should listen for in the user's response. For more information on entities, see Learn how to use entities in a conversation.

4. Depending which Identify option you selected, you may have more properties you need to set.

   For example, if you choose Multiple choice options, select + New option under Options for user to add choices the user can select. Each choice is presented as a multiple-choice button in a conversation, but users can also type their answers.

5. Select the variable name under Save response as and change the name of the default variable to something meaningful, like customerName or bookingDate. You can set the scope of the variable in the Variable properties pane as well.

   

Configure question behavior

Question behavior properties allow you to control how the copilot responds to an invalid response or how it validates user input.

1. On the Question node, select the to see the the Node Menu, and then select Properties. The Question properties pane appears.

2. In the Question properties pane, select Question behavior to open the Question behavior pane.

   

The Question behavior pane is where you can adjust behaviors like prompts, validations, and interruptions. Let's examine a few behaviors.

Skip behavior

Skip behavior determines what the copilot should do if the question node's variable already has a value from earlier in the conversation.

• Allow question to be skipped: Skip the question if the variable has a value.
• Ask every time: Ask the question even if the variable has a value.

Reprompt

Reprompt determines how your copilot reacts if it doesn't get a valid answer from the user. You can tell it to try again once, twice, or move on without getting an answer. To customize what your copilot does when it moves on, see No valid entity found in the Question behavior pane. You can also change the prompt to give the user more context.

• How many reprompts: The number of times your copilot tries to get a valid answer. Repeat up to 2 times is the default. You can also select Repeat once or Don't repeat.

• Retry prompt: To change the message, select Customize, and then enter the new prompt.

Entity validation

By default, the Question node checks for a valid response based only on the entity you selected. Additional entity validation allows you to add criteria to the basic test. For example, the Question node accepts any numeric value when it identifies a number, but you might want to set it to less than You can also change the prompt to help the user enter a valid response.

• Condition: Enter a Power Fx formula that returns a boolean value ( or ); for example,

• Condition not met prompt: When the condition isn't met, you can provide a message. Select Customize and enter the new prompt.

No valid entity found

No valid entity found determines what happens when your copilot stops trying to get a valid response from the user. You can escalate to a human agent or provide a default value. You can also change the prompt to let the user know.

• Action if no entity found:

  • Escalate: Redirect the user to the Escalate system topic. Escalate is the default.
  • Set variable to value: Set the output variable to a value and move on to the next node. Enter or select the value in Default entity value.
  • Set variable to empty (no value): Set the output variable to and move on to the next node. You can use a Condition node later to check whether the variable has a value.

• No entity found message: To change the message, select Customize, and then enter the new prompt.

Interruptions

Interruptions determine whether the user can switch to a different topic during the question.

• Allow switching to another topic: The user can abandon the question for a new topic.

Delete a node

Select the to see the Node Menu, and then select Delete.

Controls for editing nodes on the canvas

You can use the authoring canvas toolbar to quickly rename the topic. Select the topic name in the toolbar, type the new name, then press Enter.

You can use controls on the toolbar to cut, copy, paste, and delete the selected node or selected adjacent nodes.

The toolbar also has a control to undo an edit. Open the Undo menu to revert all actions back to the last save or to redo the previous action.

Paste nodes

Once you use the Cut or Copy tools to place one or more nodes on the clipboard, there are two ways to paste them in the canvas:

• If you select a node and then select Paste, the nodes on the clipboard are inserted after the selected node.

• If you select the "+" to see the Add node menu, then select Paste, the node on the clipboard is inserted at that location.

Edit topics with the code editor

The code editor shows the topic in YAML, a markup language that's easy to read and understand. Use the code editor to copy and paste topics from other bots, even ones created by other authors.

In this example, you copy and paste YAML into the code editor to quickly add a topic that asks the customer for shipping information.

1. On the Topics page, select + New topic.

2. In the upper-right corner of the authoring canvas, select the to see More options, then select Open code editor.

   

3. Select and delete the contents of the code editor. Then copy and paste the following YAML code:

4. Select Save, and then select Close code editor. The Question node now has many conditions to the question about shipping.

   

Test and publish your copilot

Test your copilot when you make changes to your topics, to make sure everything works as expected.

After you design and test your copilot, publish it to the web, mobile or native apps, or Microsoft Bot Framework channels.

Use system and sample topics

When you create a bot, several topics are created for you.

These automatically created topics fall into two categories:

• Lesson topics help you understand simple to complex ways to use nodes to create bot conversations.

  You can edit lesson topics or delete them entirely.

• System topics are topics you're likely to need during a bot conversation.

  You can't delete or disable system topics or edit their trigger phrases. However, you can customize the nodes on the authoring canvas. We recommend that you don't customize these topics until you're comfortable creating an end-to-end bot conversation.

Create a topic

1. From the navigation menu, select Topics, then + New topic, then From blank.

   The Trigger phrases pane opens.

2. Add several trigger phrases for your topic in the Add phrases section.

   

   You can specify more than one trigger phrase for a topic, using a new line for each phrase. You can include punctuation in a trigger phrase, but it's best to use short phrases rather than long sentences.

3. In the top bar, edit the title of your topic to give it a name.

   

4. Press Enter or select the Save icon to save your changes.

5. Select the Details icon. Here you can alternatively edit the Name and add a Display name and Description.

   The Display name tells the bot which topic the person is asking about.

   The Description describes the purpose of the topic to yourself and other bot makers. This description isn't shown to users.

   

6. Select Save to add the topic to the topics list.

Design the topic's conversation path

1. In the topic list, select the topic you want to edit. You see the topic's trigger phrases. Here you define the conversation path between a customer and the copilot.

   For existing or system topics, several nodes are created automatically. You can edit these nodes just as you would edit other nodes.

   When you create a new topic, a Trigger Phrases node and a blank Message node are inserted for you.

2. To add a node, select "+", Add node, located between or after nodes.

   

3. To change the paths between nodes, drag the small circle on top of the node—its node anchor—to a new location in the canvas. The dotted line represents the original path.

   

Insert nodes

When you add a node after the Trigger Phrases node or between Message nodes, you can:

• Ask a question
• Call an action
• Show a message
• Redirect to another topic
• End the conversation

Ask a question

1. Select the Ask a question option of the "+" Add node menu to add a new Question node. A question node appears.

   

2. Enter the question phrase in the Ask a question field.

   For example, if the user wants to know store hours, the bot's question might be Which store location do you need?

3. Under Identify, select an option for the user's response, such as Multiple choice options.

   This option determines what the bot should listen for when the user responds. For more information, see Use entities in a conversation.

4. Under Options for user, enter expected responses to the bot's question.

   For example, if you chose Multiple choice options in Identify, the options might include store locations such as Seattle, Bellevue, or Kirkland.

   

   Each choice is presented to the user as a multiple choice button in the chat, but users can also type their answer.

5. (Optional) Save the user response in a variable to be used later.

The conversation editor creates separate paths in the conversation depending on the customer's response. The conversation path leads the customer to the appropriate resolution for each response. You can add nodes to create branching logic, and specify what the bot should respond with for each path or variable.

Call an action

To call Power Automate Flows and insert authentication nodes, select Call an action from the "+" Add node menu.

If voice-based capabilities are enabled for your bot, you see more actions.

Show a message

1. To specify a response from the bot, select the "+" Add node to add a node, and then select Show a message to add a new Message node.

2. Enter the message you want the bot to say in the text box.

   You can apply some basic formatting, such as bold, italics, and numbering. You can also use variables that you define elsewhere in your bot conversation.

Redirect to another topic

1. To have the bot move to a different topic, select the "+" Add node to add a node, and then select Redirect to another topic. A list of topics appears.

2. Select the topic the bot should divert to. For example, you might send the user to a topic about the closure of a store if they ask about the store's hours.

   

The redirected topic is a subtopic.

You can insert more nodes under the subtopic's node.

When the conversation path for the subtopic is finished, the bot returns to the original topic. The bot then follows the nodes that are under the subtopic's node.

If you redirect to any of these system topics, however, the entire conversation ends.

• End of Conversation
• Confirmed Success
• Confirmed Failure
• Goodbye
• Escalate
• Start over (also resets any global variables)

End the conversation

When the conversation ends, you can have a survey ask users if their question or issue was answered or resolved. The response is collected on the customer satisfaction analytics page.

You can also have the conversation handed over to a live agent if you're using a suitable customer service portal, such as Omnichannel for Customer Service.

1. At the end of a response that resolves the user's issue or answers the question, add an End the conversation node.

   

   • To end with a customer satisfaction survey, select End with survey.

   • To insert a hand-off node that links with your configured hand-off product, select Transfer to agent.

     (Optional) Enter a private message to the agent.

     

Add a condition

1. To add branching logic based on variables, select the "+" Add node to add a node.

2. Select Add a condition.

3. Select Branch based on a condition.

4. Select the variable that determines whether the bot conversation should branch at this point.

   For example, if you set up user authentication, you might want a different message if the user is signed in.

Delete nodes

Select the menu of your node and then select Delete.

Test and publish your bot

Test your bot when you make changes to your topics to insure everything works as expected.

After you design and test your bot, publish it to the web, mobile or native apps, or Microsoft Bot Framework channels.

Design the topic's conversation path - Teams

1. In the topic list of your copilot, select the topic you want to edit. For example, you might want to edit the topic Store Hours.

   

   Once open, you see the topic's trigger phrases. This authoring canvas is where you define the conversation path between a customer and the bot.

   When you create a new topic, a Trigger Phrases node and a blank Message node are inserted for you.

   For existing or system topics, several nodes are automatically created with each new topic. You can edit these nodes if needed.

2. You can add more nodes by selecting "+" Add node between nodes or after a node.

   

3. To change the paths between nodes, drag the node anchor—a small circle on top of the node. You see a dotted line indicating the original path.

   

Insert nodes - Teams

When adding a node to a trigger phrases node, choose from five different options:

• Ask a question
• Call an action
• Show a message
• Redirect to another topic
• End the conversation

If you want to redirect a topic, you can go to another topic.

Ask a question - Teams

1. Select the Ask a question option of the "+" Add node menu to add a new Question node. A question node appears.

   

2. Enter the question phrase in the Ask a question field.

   For example, if the user wants to know store hours, the bot's question might be Which store location do you need?

3. Under Identify, select an option for the user's response, such as Multiple choice options.

   This option determines what the bot should listen for when the user responds. For more information, see Use entities in a conversation.

4. Under Options for user, enter expected responses to the bot's question.

   For example, if you chose Multiple choice options in Identify, the options might include store locations such as Seattle, Bellevue, or Kirkland.

   

   Each choice is presented to the user as a multiple choice button in the chat, but users can also type their answer.

5. (Optional) Save the user response in a variable to be used later.

The conversation editor creates separate paths in the conversation depending on the customer's response. The conversation path leads the customer to the appropriate resolution for each response. You can add nodes to create branching logic, and specify what the bot should respond with for each path or variable.

Add a condition - Teams

On some node types, you can add a condition.

1. To add branching logic based on variables, select the "+" Add node menu, then select Add a condition to add a new node. A couple of condition nodes appear.

2. Choose the variable you want to use to determine if the bot conversation should branch at this point.

   

Call an action - Teams

You can call Power Automate Flows by selecting Call an action in the "+" Add node menu.

Show a message - Teams

A message can specify a response from your bot to the user.

1. Select the "+" Add node menu, then select Show a message to add a new Message node.

2. Enter what you want the bot to say in the text box. You can apply some basic formatting, such as bold, italics, and numbering.

   You can also use variables that you defined elsewhere in your bot conversation.

End the conversation - Teams

You can choose to End the conversation as a final node to your bot's conversation.

There are two options:

1. End with survey shows a survey that asks the user if their question or issue was answered or resolved correctly. This information is collected under the customer satisfaction analytics page.

   

2. Transfer to agent allows you to type a private message to an agent that initiates their contact with the user.

Redirect to another topic - Teams

1. To automatically have the bot move to a separate topic, select Add node (+) to add a node, and then Redirect to another topic.

2. In the flyout menu, select the topic the bot should divert to. For example, you might want to send the user to a specific topic about the closure of a store if they ask about store hours for that store.

   

When the bot goes to another topic, the bot goes through the conversation path for that topic and then returns to the original topic—the place where it left.

You can consider the redirected topic as a subtopic.

If you redirect to any of the following system topics, however, the entire conversation ends:

• Start over (resets any global variables)
• Escalate
• End of Conversation
• Confirmed Failure
• Confirmed Success
• Goodbye

Use variables

You can use variables that you defined elsewhere in your bot conversation.

Delete nodes - Teams

Select the menu of your node and then select Delete.

Test and publish your bot - Teams

After you make changes to your topics, Test your bot to ensure everything is working as expected.

Once you finish designing and testing your bot, you can publish it, so other team members can use it.

Hi guys, First off, keep up the great work and I hope to meet you guys in Vegas for DC. I have a small issue with BurpSuite due to the way my plugin is making calls between the FX and Swing thread. I understand FX is not supported in Burp and I appreciate why. However, I was wondering why the model of the ITextEditor concrete class is tied to the Swing event loop. I have a situation where I've created a call chain that calls deadlock which looks like this: eunic-brussels.eusage() -> eunic-brussels.eusage() -> eunic-brussels.eut() -> deadlock This is because each step in this chain uses a FutureTask and calls .get() to get the result synchronously. As you know, the threads go into sleep and this is why we get a deadlock. I completely understand that part of the problem exists because I am doing this weird Interop thing, but trust me, it's well worth it (I hope I can convince you guys at DEFCON:)). Is there any way we can decouple the model/bean that represents the data contained in the text editor from the swing component? That way calling things like .getText() wouldn't require code to be running in the Swing event dispatch loop? Your help and insight would be greatly appreciated! Thanks, Nadeem

What is a Money Manager?&#;

Who Can Become a Money Manager?&#;

How to Become a Money Manager with AximTrade&#;

1. Login to your Member Area and click the “CopyTrade” tab.

It’s been a while since I’ve dug deep into GA, but I think there’s a setting in GA that expands all its internal mixing onto the Cubase mixer, and I do mean ‘everything’. From there you should be able to use your third party plugins.

Right click one of the kit slots, and choose ‘export to mixer and fx to cuebase’.

Now notice how a new bus entry shows up in my Project View called “Kit Mix”, and it’s all expanded out in my Cubase Mixer. I’m easily able to drop a 3rd party instance of the Reverence reverb plugin from Waves, as I’ve done here for the Kick drum channel.

Also take a look at the mixing console strip, and you can see that the internal effects (EQ and compressors) this particular kit used are also present in the export process.

Some kits might have multiple busses routed into yet more busses, etc.
Note, the Mixing panels inside Groove Agent itself are no longer active once it’s been exported.

So…

Back up your project first and try it with care, as last time I stumbled upon it, I didn’t find any easy/obvious way to undo it. It probably exists somewhere, but I haven’t really taken the time to figure out if there’s a way to undo this.

I do know that if all those faders get in your way, you can show/hide them in the left ‘view’ panel of the Mixing console. You can have 3 independent mixing layouts at your fingertips with Cubase as well, so that can help get things under control if a kit throws up scads of new channels.

Other methods exist without expanding as we did above. Some agent kits aren’t as flexible in this respect, but many kits included in GA will allow you dig around inside and divert individual mix buses, or individual pads to their own independent outputs. You can also manually add busses to the mixer through the GA UI in 'open or non-agent kits (the ones without the fancy macro page, and instead show waves and settings for those in the edit tab), and send instruments through them.

Right click the top right corner of AG, and activate more outputs.
From there, you can reroute things from inside GA kits, using the GA UI to your new outputs, and process them there.